Customer Care & Grant Proposal Writing Workshop

 The Education, Research and Training (ERT) Committee of the Ghana Library Association is Organising a Training Workshop on:

1. Customer Service in Libraries 

  • Introduction to Customer Service
  • Library Customer experience
  • Why is Customer Service important in libraries?
  • What makes good and bad Customer Service
  • How to deliver great library Customer Service
  •  Library Customer service: Dos and Don’ts.

     Facilitator: Prof. Perpetua Sekyiwa Dadzie, University Librarian, UG.


2. Writing a Grant and Funding proposal

  • What is a grant proposal?
  • Planning and Writing a Grant Proposal
  • How to write a winning Grant proposal: Step-by-Step Guide.
  • What strategies are involved in writing a grant/ funding proposal.
  • Grants Management 

       Facilitator: Prof. Richmond Aryeetey, School of Public Health, UG.


Workshop Fees:

  1. GLA Members:                                                                     
  • Ghs 200 Per Workshop.                                             
  • Ghs 350 For Both Topics

       2.  Non- Members:

  • Ghs 250 Per Workshop.
  • Ghs 450 For Both Topics


Cheque/payments: Account Number 1031130000506, GCB Bank, Legon Branch


Accommodation (Members Outside Accra) on University of Ghana Campus:

University of Ghana Guest Centre -  B & B Ghs 290 per night

Contact: 0577850291                                               


Yiri Lodge – B & B Ghs 315 per night  

Contact: 0544306255        


NB: Kindly book early as Centres are highly used in July.  Please note that there will be NO BREAKFAST provided to reduce cost of Workshop.


 Click Here to Register for the Workshop

For Workshop Enquiries Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.